10 Stages to Repair

Having a motoring accident can be a distressing and frustrating time for all involved.

Here at Just Car Clinics we put our experience and expertise to use to ensure your vehicle is returned to you, in its pre-accident condition, with the minimum of inconvenience, distress and delay in a professional and courteous manner.

What happens next?

Stage 1

One of our trained claims handlers will contact you to arrange the most suitable method of estimating the repairs to your vehicle. They will organise the urgent collection of your vehicle, if non driveable, or alternatively, if still driveable, a convenient time and date for you to call in for an estimate or for one of our mobile estimating team to visit your home/work to carry out an inspection or a booking date when we can collect the vehicle, for inspection and repair. A comprehensive computerised estimate will be produced and sent electronically, with digital images, direct to your insurance company.

Stage 2

Once in receipt of the estimate the insurance company will agree the repair process and authorise us to proceed with the repairs. This will normally be within 48 hours. Some insurance companies will not allow repairers to commence work without written authority, so this may cause a short delay between your vehicle arriving at Just Car Clinic and the work commencing. Other insurers will allow repairs under a certain value to commence immediately. Should the estimated cost of repairs be close to the current market value of your vehicle the insurance company may choose to send a field engineer to assess the vehicle before authorising repairs or deeming it a total loss.

At this stage we will collect any excess payment applicable if the vehicle is remaining on site. Cash, credit and debit cards are accepted.

Stage 3

Once we have received authority, or the repair costs fall within our self authority limits, the vehicle will be scheduled into the workshops for repair.

Stage 4

Our in house parts department will liaise with its local suppliers and organise delivery of all parts required for the repair to your vehicle, as agreed with your insurer.

Stage 5

If you are still using the vehicle one of our reception team will contact you to agree a convenient booking date in for repairs to commence.

At this stage we will collect any excess payment applicable when the vehicle arrives on site for repair. Cash, credit and debit cards are accepted.

Stage 6

Repairs will commence.

Stage 7

Our claims handlers will keep you informed, every 3 days, of your vehicles progress through the ten stages of repair. All sites now utilise 'InTouch' online vehicle tracking and text messaging to offer alternative methods to keeping you informed.

Please feel free to telephone or email the repairing branch if you require any additional updates.

Stage 8

Upon completion of repairs the vehicle will be washed, leathered and the interior vacuumed and then it will proceed through a final quality control check.

Stage 9

Once all of the above stages have been satisfactorily completed a member of the claims handling team will contact you to arrange the return of your completed vehicle.

Stage 10

Upon return we will ask you to sign a collection note to confirm you have received the vehicle back into you care. At this stage we will collect any payment for any additional work, betterment or Vat, if applicable, at this time.

We regret vehicles cannot be released without payment. Cash, credit and debit cards are accepted.

We have collision repair centres located throughout Yorkshire, Lincolnshire and Nottinghamshire. Locate your nearest Just Car Clinic and find out more information on each repair centre.

We have sites in Banbury, Bradford, Doncaster, Durham, Grantham, Grimsby, Hartlepool, Hinckley, Hull, Ilkeston, Leeds, Lincoln, Mansfield, Nottingham, Redditch, Scunthorpe, Scarborough, Sheffield 1, Sheffield 2, Stourbridge, Swindon, Wakefield, York and the Training and Support Centre.

Just Bike Clinic locations Durham and Sheffield.