Just Car Clinics is the second largest company of car care and repair centres in the UK, specialising in motor collision repair and maintenance for cars, vans and motorbikes.
LAUNCH OF COLLISION REPAIR CENTRE'S RETAIL PROGRAMME MAKES A HULL OF A DIFFERENCE FOR CUSTOMERS
Thursday 27th October, 2011




The UK’s second largest independent company of collision repair centres has chosen its Hull branch to launch the roll-out of a brand new retail concept and customer experience.
 
Just Car Clinics, with 25 centres based around the north and midlands, selected its Clarence Street branch to pilot a whole new look for the customer area and it has proved so successful that it will now be rolled out across all other centres.
 
The end result is a much more welcoming, comfortable and stimulating environment focussed on improving communication between colleagues and customers as the company looks to push car maintenance products such as MOT, servicing, glass repair and tyres as well as more traditional accident repairs.
 
The refurbishment of the customer area followed a complete customer-eye audit and detailed assessment of other successful retail environments in other sectors. As a result new furniture and flooring was introduced, a customer refreshment area created and walls were completely decorated in brand colours with eye-catching vinyls fitted. In addition clear new signage was created and a tv screen erected to advertise the latest customer offers.
 
Steve Story, general manager of Just Car Clinics Hull, said “The refurbishment of the customer area has greatly enhanced the facilities that we already had at the Just Car Clinics Hull and we now have a great, fresh look that better reflects the customer needs.
 
“We have received excellent feedback from corporate clients who have visited us unexpectedly to audit the customer experience, while the fact that we were selected as the location for the pilot refurbishment and it has proved to be so successful that is now being rolled out across all the other branches, is a real boost for the whole team.”



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Just Car Clinics is the second largest independent company of crash repair centres in the UK covering the North and Midlands. We specialise in accident repair for cars, vans and motorbikes and are specialists in car care maintenance services.
We repair more than 45,000 vehicles each year and our customers enjoy the convenience of a wide range of complementary services including servicing, MOTs, new tyres, windscreen repair, wheel realignment, air conditioning servicing and valets.
Every Just Car Clinics site is Kitemark approved and has ATA accredited technicians and estimators. We have our own training facility and training team and believe in investing in every member of our team.
Some of the biggest UK insurers, motor manufacturers and fleet management companies trust Just Car Clinics with their vehicles each day. You can too!
National Accident Repair Group
National Accident Repair Group JCC is one of the founding members of National Accident Repair Group, a national network of accident repairers comprising nine of the UK's top car repair groups. Launched in 2010, National-ARG has 104 car repair sites across the UK and has secured repair and maintenance contracts with leading insurance providers.