Frequently Asked Questions
I’ve recently had an accident and my insurance company is insisting I use their approved repairers. I’d prefer to send the car to JCC, can I?
Contrary to popular belief, you are legally entitled to have your vehicle repaired by the bodyshop of your choice. Many insurance companies will direct claims towards their own 'approved repairers', however you are free to choose whoever you wish to carry out your repairs. JCC has a huge number of respected insurance partners that we have developed excellent relationships with over many years and are proud to carry their approvals, but we do also repair many cars insured by other companies, at the preference of their drivers.
Who will pay for repairs to my car?
If you are planning to make a claim through your insurance company, your insurance company will cover the costs (you will pay the excess if applicable). However, if you want to get your car repaired but do not want to claim on your insurance, then you will be responsible for paying for the repairs.
How long does a repair take?
Depending on the damage assessed will determine whether panels will be repaired or replaced and how long the job will be. Every job is different and therefore repair times vary, but our team will give you an estimated completion date and keep in touch with you throughout the repair.
How can I find out information about my car during repair?
Our team will keep you informed but you can also track your repair online at www.justcarclinics.co.uk.
What guarantees do you give?
We give a guarantee on all our work in line with your insurer or for retail repair work, all our repair work is guaranteed for three years.
What will happen if my car is a write off?
If your car is written off as a result of an accident that was not your fault, we will liaise with your insurance company to arrange a replacement vehicle to be provided if required until you receive settlement.
Will I get a courtesy car while my car is in the workshop?
The terms of your specific insurance policy will determine if you are entitled to a courtesy car. Just Car Clinics has a fleet of 650 courtesy cars across the network.
Will I need to pay a deposit for the replacement vehicle?
We do not ask you for a deposit but do request that you complete a form to confirm your responsibility for any speeding fines, parking fines or congestion charges that are notified to ourselves whilst you have the vehicle. Ask our team about Courtesy Car Excess Protection also.
Can you help me even if the accident was my fault?
Of course we can. We specialise in the repair and maintenance of any car, van or bike, regardless of how the damage occurred.
If I bring my new car to you for servicing and repairs will this affect my warranty and do I therefore have to take it to a main dealer?
By law, any repair carried out by trained personnel, using equipment fit for the task and following the manufacturer’s recommended repair procedures, cannot affect the warranty of the vehicle. The JCC team are highly trained, are all ATA qualified and every site has BSI Kitemark approval.
Therefore you are free to take your car to an independent workshop such as Just Car Clinics for servicing and repairs, who will carry out any work required in line with the manufacturer’s guidelines.