It is an unfortunate fact of life that accidents do happen and we know that having any kind of motoring accident can be a distressing and frustrating time for all involved. Here at Just Car Clinics we put our experience and expertise to use to help you and support you through a swift repair process and get you back on the road as quickly as possible supporting you throughout.
We have facilities in place that keep you informed all the way and you can opt to receive text updates or use our online tracking facilities to monitor the progress of your repair.
You, as the customer, have the right to choose where you have your repairs carried out even if your insurance company operates an approved repairer scheme, so make sure you choose Just Car Clinics as your chosen repairer, as we have the skills, equipment and knowledge to get you back on the road quickly and safely. The chances are however, are that you’ll find us on your insurers approved list, as we work closely with all of the major insurers and are the preferred repairer for many.
All of our sites across the UK carry the BSI Kitemark approval as well as being PAS125 Accredited so you know that your vehicle is in safe hands.
We’ll always carry out a full assessment on your vehicle before we commence with any repairs, and you may find, in the case of a minor accident, that we can carry out the repair under our Price Promise rather than going through your insurance company and save you on your excess and protect your no claims bonus.
All of the work we carry out on your vehicle is covered by our comprehensive guarantees and our work is carried out by fully qualified ATA technicians.
We also have one of the largest fleets of courtesy cars, with over 700 in our fleet, and if your insurance policy allows, you’ll get one for free whilst your car is in for repair with us.
If you’ve been involved in an accident of any kind, and you’ve only sustained minor damage to your vehicle, you might want to have it repaired without going through your insurance company, as it may be more cost effective taking into account your no claims bonus and insurance excess.
We know that being without your own vehicle for any period of time can be inconvenient and distressing, and therefore we want to make sure your informed every step of the way throughout the repair process.
To track your repair online, simply input your unique tracking number that you were given when your vehicle came in with us, this can also be found on your customer information pack. Input this number along with your vehicle registration number and you will be taken through to our secure tracking area: –
If you’ve misplaced your unique tracking number please call your branch.
Contrary to popular belief, you are legally entitled to have your vehicle repaired by the bodyshop of your choice. Many insurance companies will direct claims towards their own ‘approved repairers’, however you are free to choose whoever you wish to carry out your repairs. Just Car Clinics has a huge number of respected insurance partners that we have developed excellent relationships with over many years and are proud to carry their approvals, but we do also repair many cars insured by other companies, at the preference of their drivers.
If you are planning to make a claim through your insurance company, your insurance company will cover the costs (you will pay the excess if applicable). However, if you want to get your car repaired but do not want to claim on your insurance, then you will be responsible for paying for the repairs.
Depending on the damage assessed will determine whether panels will be repaired or replaced and how long the job will be. Every job is different and therefore repair times vary, but our team will give you an estimated completion date and keep in touch with you throughout the repair.
Our team will keep you informed but you can also track your repair online by clicking here
We give a guarantee on all our work in line with your insurer or for retail repair work, all our repair work is guaranteed for three years.
Your Insurance Company will usually make the decision based on the Repair Cost and your car’s Age and Condition; against the cost of a replacement, ‘similar’ vehicle. If this happens, you will be contacted by your Insurance Company and offered a settlement figure, minus any policy excess. (It is also worth noting that at this point, your policy may be cancelled) You can prepare yourself for the settlement by comparing advertised vehicles on Autotrader or Ebay Cars to give you an idea of the value.
It is always advisable to discuss this in detail with ourselves, especially if you wanted to keep the vehicle and not have the hassle or expenditure of replacing it.
Provided that there is no major structural damage, there are various options available to us that we can still put your car back on the road. Options such as Manufacturer ‘Total Loss Avoidance’ schemes or even the use of green (recycled) parts to effect a repairable proposition, at the same time using our Courtesy Car to keep you mobile and giving you the confidence of our usual high Repair Standards and Guarantees.
Gone are the days where written off cars are just crushed. Just Car Clinics can liaise with your Insurance Company to help save your car.’
The terms of your specific insurance policy will determine if you are entitled to a courtesy car. Just Car Clinics has a fleet of over 700 courtesy cars across the network.
We do not ask you for a deposit but do request that you complete a form to confirm your responsibility for any speeding fines, parking fines or congestion charges that are notified to us whilst you have the vehicle. Also, remember to ask our team about Courtesy Car Excess Protection.
Of course we can. We specialise in the repair and maintenance of any car, van or bike, regardless of how the damage occurred. We will also offer impartial advice, recommendations of what to do next and provide all the options available to you. If you decide to go down the Insurance route, we will gladly help you with the initial notification of registering the claim and obtaining the necessary authority for repairs to proceed.
By law, any repair carried out by trained personnel, using equipment fit for the task and following the manufacturer’s recommended repair procedures, cannot affect the warranty of the vehicle. The Just Car Clinics team are highly trained, are all ATA qualified and every site has BSI Kitemark approval.
Therefore you are free to take your car to an independent workshop such as Just Car Clinics for servicing and repairs, who will carry out any work required in line with the manufacturer’s guidelines.